15 Frequently Asked Questions

1. WHO IS THE 15:15 TOUR SUITABLE FOR?
For everyone and anyone who loves to explore and listen to interesting stories, and wants to see the city from a new perspective. It's especially great for visitors who: are here for the first time; have just one day to see everything; have lived here for ages and want to learn something new; or will be in town for a while and want to draw up a cool trip itinerary.

2. WHEN IS IT BEST TO TAKE A TOUR "15:15"?
We recommend joining a tour on the first day of your trip to get inspired and explore the city for the first time supported by the local guide. Our guides will be glad to help you plan the rest of your stay in the city. And, of course, it’s a great solution for those travelers who visit the city in 1 day or spending a weekend there.

3. DO YOU ALWAYS FOLLOW THE SAME WALKING TRAIL?
We explore some cities following two trails – red and blue – which alternate every day, like in Berlin, others have 1 set trail, like Tallinn. It doesn’t matter which trail you take, book both if you can – and you'll know the city like the back of your hand.

4. WHAT TIME DOES "15:15" tour START?
We start at 3:15 pm – and we believe that 15:15 is easy to remember! But your guide will be ready and waiting for you as of 15:00 – it would be great if you come early too, so we can get to know each other a bit better.

5. IS IT A FREE WALKING TOUR?
We charge a fixed price of €20 per person. Kids under 12 go free when accompanied by an adult. This is a very reasonable price for a walking tour in Europe and allows us to support our local guides with every tour.

6. WHAT MAKES 15:15 ANY DIFFERENT FROM OTHER TOURS?
We operate every day with small groups at an affordable price. We're constantly swapping trade secrets with our fellow guides in other countries, getting to know our guests better, and helping them get to know us. Once you've been at 15:15 in Berlin or in Tallinn or in Madrid, you'll want to try us everywhere!

7. SHOULD I BOOK THE TOUR 15:15 IN ADVANCE?
Yes, please do! This helps us to calculate how many guides should come to keep the groups small. It’s very easy to book the tour directly on the site for any date that works best for you. The booking is free, you pay directly to the guide. Booking closes twenty-four hours before the tour starts, but in case you missed the deadline, please contact us on booking@tours15-15.com and we see what we can do.

8. CAN I CANCEL OR RESCHEDULE MY BOOKING IF PLANS CHANGE?
Don't worry, life happens, especially when you travel. Just let us know of any booking adjustments by dropping an email to booking@tours15-15.com and our Customer Support team will do their best to find a solution.

9. IS IT A WALKING TOUR AND HOW LONG DOES IT TAKE?
Yes, it’s a walking tour. We stroll through the city at a comfortable pace for everyone, taking everything in as we go and increasing our daily steps as a wellbeing bonus! The tour takes about 2-2.5 hours, after which there will be a 15-minutes Question Time session to ask any lingering queries and get recommendations for your stay from our local guides.

10. SO YOU REALLY DO 15:15 TOURS EVERY SINGLE DAY?
Yes! We explore the cities at 15:15 every day with those who have pre-booked the tour. Book your place now for any convenient date and we'll see you at 15:15!

11. ARE THE TOUR GUIDES ALL LOCAL?
Our tour guides are from all over the world, but all of them have become local. They've all lived here for many years, know the city inside out, and adore its history. They'll not only lead you around the city most popular hotspots, but also places where you'll get to see how the locals live. It'll make you want to come back again and again!

12. WHAT WILL THE TOUR GUIDE TALK ABOUT?
Oh, all sorts of things! Who built the most important monuments, and why? What do people like to eat? What kind of festivals happen in the city, and why are they so popular? How do locals live? What is it about the city that makes it famous? We'll tell you all the secrets not even all locals know and show you where to find the best quality souvenirs as a bonus.

13. WHY SHOULD I BOTHER WITH A TOUR IF I CAN FIND ALL THE INFORMATION ONLINE?
Of course, it would be easy to buy a guidebook and set off across the city in search of sights and holiday snaps. But what is memorable about that? What stories will you tell when you get home?
We believe that meeting the city is like spotting a perfect stranger at a masquerade ball: if you're not properly introduced, you'll never get to know them truly. We promise to get you well acquainted with not only the architecture and history but also the traditions and customs, along with plenty of exciting stories and cultural in-jokes. It'll make you want to come back again and again!

14. WHAT IS 15:15 QUESTION TIME?
As you wander around, you'll probably get questions popping up as you go. As such, we add an extra 15 minutes of question time onto the end of the tour to answer all your queries.

15. SO, SEE YOU AT 15:15 THEN?
Absolutely, we'll be glad to have you! See you soon, at 15:15!